CanuTerms of Service

Text message program

Canu (CANU LLC) sends optional text message notifications about your orders and account. Texts are off by default. This page explains how you turn them on, what you receive, and how to stop them.

How you opt in

Sign in to your Canu account, open Settings, then Preferences, and find the Text messages card. Enter your mobile number and click Turn on texts. Brand accounts do the same on Brand Settings by switching on Text message and entering a number. Nobody is opted in automatically, and we never collect consent through a pop-up or chat widget.

The consent wording shown on that form is:

By turning on texts you agree to receive order and account texts from Canu at the number you enter. Message frequency varies by your order activity. Msg & data rates may apply. Reply STOP to cancel or HELP for help, or turn texts off here any time. See our privacy policy and terms.
The Text messages card in Canu account settings, with the consent wording and the Turn on texts button
The Text messages card as it appears in account settings.

What you receive

Only order and account events: a shipping quote that is ready to pay, an order that has shipped with a tracking link, and, for brand accounts, a new order waiting to be reviewed. We do not send marketing texts. Message frequency depends on your order activity. Texts are sent only between 9am and 9pm in your state.

Example messages:

  • Canu: [Brand] accepted order #[ID] - $[amount] due. Pay: https://www.canulive.com/orders/[id]. Reply STOP to opt out.
  • Canu: your [Brand] order #[ID] shipped. Track: https://www.canulive.com/orders/[id]. Reply STOP to opt out.
  • Canu: new order #[ID] - [count] items, $[amount]. Review & accept: https://www.canulive.com/brand/orders/[id]. Reply STOP to opt out.

How to stop

Reply STOP to any text and you will receive one confirmation and nothing further. You can also turn texts off on the same Settings card at any time. Reply HELP for help, or email team@canulive.com.

Rates and privacy

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. See our Privacy Policy and Terms of Service (SMS Terms section).